Conflict Energy & the Solution Space
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Frequently Asked Questions
Foundations
Mediation is a confidential and structured process in which conflicting parties, with the help of a neutral mediator, voluntarily and autonomously develop solutions to their conflict together.
There are no restrictions. Mediation is always possible and beneficial when two or more people are in conflict with each other and all parties wish to find a solution together. What the conflict is actually about plays only a secondary role.
Of course, every mediator has particular areas of expertise in which they are especially experienced. You can find our focus areas on the main page.
Yes, absolutely. Smaller conflicts that seem minor often accumulate over time and grow into disputes that can seriously damage a relationship. No conflict is too small to address in mediation. A smaller conflict can often be resolved very quickly and cost-effectively in a single session.
Principles & Process
There is no judge in mediation. The parties themselves are responsible for the content and solutions. The mediator is solely responsible for guiding the process.
Only solutions to which both or all parties explicitly agree are included in the closing agreement. No one need fear that something will be decided in mediation that they do not endorse.
The mediator stands on the side of all parties simultaneously. They do not evaluate, take sides, and ensure that all parties receive equal hearing and appreciation.
Yes. Everything discussed in mediation is strictly confidential. The mediator is bound by a legal duty of confidentiality.
That is not a problem. Mediation does not represent a long-term commitment. The principle of voluntariness means that you can end the process at any time and without giving reasons. No costs beyond what has already been provided will be incurred.
This cannot be answered in general terms. Some mediations run for several months and require a double-digit number of sessions. Others lead to a solution in a single session.
Important: A mediation process is not an obligation to which parties are bound long-term. The process continues only for as long as all parties remain interested in finding a solution. If agreement is reached early or there is no longer an interest in continuing, the process can be ended at any time.
Formats
In co-mediation, the process is led jointly by two mediators. This enables special methods, such as the 'Reflecting Team': the two mediators exchange their views openly on the perspectives they have heard, in the presence of clients, to generate new impulses and moments of insight.
Having two mediators – ideally of different genders – can also help you feel more fairly and equally represented as a client. While a mediator is in principle always impartial, the mediator's gender can nonetheless play a role in certain conflict constellations.
Yes. Online mediation is possible and follows the same professional standards as an in-person session. It requires a stable internet connection. In practice, online sessions tend to take place in shorter units with more frequent breaks, as screen-based work can be more tiring than a face-to-face conversation.
Practical Matters
As we are not lawyers, we cannot provide legal advice. For legally relevant matters, we recommend obtaining external legal advice before concluding the final agreement. This serves as a kind of 'stress test' to ensure you can make a fully informed decision.
If no legally relevant matters are involved – which is often the case in friendship or relationship conflicts – you are free to decide whether you wish to have the closing agreement formalised into a legally binding document through a lawyer.
The fee as well as the anticipated duration and frequency of sessions will be discussed transparently in the initial consultation and recorded in writing in the mediation agreement.
Note on current status
Until we obtain our certification, we work on a donation basis. The donation covers our actual costs – in particular the supervision required for certification and the room rental. We do not receive a fee for our mediation services at this stage.
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